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| 1. How much the
shipping cost? |
| 2. How to perform the
computer recovery? |
| 3. How can I pay for my
order? |
| 4. What does it mean
Back-Up recovery set, is it compatible with original recovery set? |
| 5. How long it takes to
receive my order? |
| 6. Where I may find the
Windows License Key? |
| 7. Does the Windows OS
comes with the recovery cd's? |
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8. How to cancel the order? |
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9. How to find the status of my order? |
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10. Where can I find the Model Name, Product Code and
Serial Number and Service Tag? |
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| 1.
Shipping Cost: |
| USPS Priority Mail |
- $12.50 (2-3 business days). |
| USPS Express Mail |
- $25.00 (1 business day to most areas). |
| USPS International Mail |
- $35.00 (4-7 business days). |
| All shipments are
covered by carrier insurance. |
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| 2.
Performing a System Recovery: |
| The Recovery Discs
can be used to restore the entire (C:) drive, remove or restore the
Recovery Drive partition, or modify or reconfigure RAID options. The
Recovery Discs cannot be used to add partitions or modify the size of
the (C:) drive. Follow this procedure to perform a system recovery using
Recovery Discs.
IMPORTANT:
- If the computer uses an external CD/DVD drive, plug in the drive
according to the instructions in the User Guide. Manuals are
available online in the Manuals/Specs/Warranty section of the Manufacturer Support Web site.
- Manufacturer recommends the optional i.LINK® CD/DVD drives specifically
designed as an accessory for your model, and available for purchase
from the Manufacturer Style ® Web site. Some USB optical drives may
not work when attempting to start the computer using the Recovery
Discs.
- Do not interrupt the power during the recovery process. Notebook
computers must be connected to the AC adapter.
NOTES:
- If the computer includes a floppy disk drive, remove any floppy
disk from the drive
- On some models, the ability to start the computer to an external
CD/DVD drive may need to be enabled in BIOS before the Recovery Discs can be used with it.
- Turn on the computer.
- Insert Recovery Disc #1 from the
Recovery Media Kit into the CD/DVD drive.
- Turn off the computer.
- Turn on the computer.
- In the Recovery window, click to
select the appropriate option to use the Recovery Wizard:
- Restore
C: Drive
- Restore
Complete System
- Reconfigure RAID
NOTES:
- The entire (C:) drive can be restored to its original,
factory-installed condition by selecting
Restore C: Drive .
- Choosing Restore Complete System
will restore the entire (C:) drive, while removing or restoring the
Recovery Drive partition.
- RAID options can be modified by selecting
Reconfigure RAID . This option is not available on all
models.
- The default configuration for these computers includes only a
(C:) drive. There is no capability within the Recovery Wizard
or the Recovery Media Kit to add partitions or modify the size of
the (C:) drive.
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| 3.
Order Payment: |
| For USA orders we accept
Visa and MasterCard Credit Cards, USPS Money Order
payments. |
| For International orders
we accept payments trough
Western Union only. |
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| 4.
Back-Up
Recovery Set (BCRS): |
| Back-Up recovery sets
made from originals and 100% compatible. |
| Back-Up recovery set
will restore your computer to original factory settings like originals. |
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| 5.
Order
Processing Time: |
| REGULAR
orders will process and ship from the warehouse in 3 business days. |
| NBD (Next Business Day) orders will process
and ship from the warehouse within 1 business day. |
| SBD (Same Business Day) orders will process
and ship from the warehouse within same business day. |
| Manufacturer ORS orders will
process and ship from the warehouse within 3-5 business days. |
| The total time till you
receive order is calculated by adding processing time and
shipping time. |
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| 6.
Windows
License Key: |
| We do not provide the
License Key for Windows. |
| The License Key for
Windows should be attached on the bottom (Laptops)
or back (Desktops) of your PC. |
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| 7.
Windows OS: |
| Yes, the Windows OS
comes with the recovery cd's. |
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| 8.
Order
Cancellation: |
| You may cancel your
order at any time before the shipping day. |
| To do so go to your
order status page and use 'Cancel Order' link. |
| If your order has been
shipped and you want to cancel it, the shipping charge will apply. |
| You should take the
package to your local Post Office and refuse it, the package must be
unopened. |
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| 9.
Order Status: |
| To check your order
status click HERE. |
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| 10.
Model Name or Number: |
| For laptop computers released Summer 2009 or later:
Note 1: If you own a configured-to-order laptop:
For configured-to-order or
built-to-order laptops, the full model number is located on a
sticker on the bottom of the computer.
Note 2: If your laptop
was not configured-to-order:
For pre-configured retail
laptops, the full model number is not located on the case of the
computer. Please use one of the methods below to retrieve the model
number.
Method 1:
Click the Start button and then click All Programs.
In the All Programs menu, click the VAIO Care folder.
Click VAIO Care.
The model number is displayed in the bottom of the VAIO Care window.
(e.g., VGN-FW550F)
Method 2:
Click the Start button, then
click (My) Computer.
Click Local Disc C:. Next
click Windows.
Click the file named Model or
Model.txt*.
The file will show the model number.
(e.g., VGN-FW550F)
Note: If this file is
blank, look for a second file with the same name and open that file.
For
laptops released between Fall 2000 and Spring 2009:
The model number is located on a small label located
on the frame around the computer screen. (e.g., VGN-FW550F)
For laptop computers released before Summer 2000:
The computer information and compliance
label, located on the bottom of the laptop case, indicates the actual
model number. (e.g., PCG-N505VX)
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| Desktop computer model numbers begin
with the letters "PCV", "VGC" or "VPC", and are located on a small label
on the front of the main computer unit (case or tower). Note:
The "model" number
listed on the gray sticker on the back of the computer will not give you
the correct information.
You can also access the model number using Method 2 or 3 below.
Method 1:
Locate the small sticker on the front
of the tower. (e.g., VGC-RC210G)
On All-In-One desktop computers, the
number is located on the right front of the computer. (e.g.,
VPC-L137FX)
 
Method 2:
Click the Start button, then click (My) Computer.
Click Local Disc C:, then clickWindows.
Click on the file named Model orModel.txt.*
The file will show your model number.
Note: If this file is
blank, look for a second file with the same name and open that file.
Method 3:
Click the Start button and then click All Programs.
In the All Programs menu, click VAIO Care folder.
Click VAIO Care.
The model name is displayed along the bottom of the VAIO Care window. (e.g., VGN-FW550F)
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Combination Label:
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Some models may have all model information
combined on one white barcode label located on the bottom of the
computer. The label may be located anywhere on the bottom of the
computer so it may be necessary to look carefully to locate it |
Separate Product Code / Serial Number and Service Tag Labels:
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On other models, the Product Code and Serial Number
are located on a small white barcode label and the Service Tag (only
on some models) is located on a second label on the bottom of the
computer or behind the battery. The labels may be located anywhere
on the bottom of the computer so it may be necessary to look
carefully to locate them. |
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